VisitMelaka.ai – Feedback Form Privacy Policy
Last updated: 3rd December 2025
VisitMelaka.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose information submitted through the VisitMelaka.ai Feedback Form within the VisitMelaka.ai mobile and/or web application ("App").
By submitting feedback through the VisitMelaka.ai Feedback Form, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Personal Information (Optional)
If you choose to provide it, we may collect:
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Any other contact information voluntarily submitted
1.2 Feedback Content
Includes:
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Comments, bug reports, suggestions, or inquiries
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Screenshots or attachments (if provided)
1.3 Technical Information (Automatically Collected)
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Device type and operating system
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Time and date of submission
2. How We Use Your Information
Information collected through the feedback form may be used to:
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Review and improve the VisitMelaka.ai App
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Respond to your questions or feedback
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Enhance features, performance, and user experience
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Maintain internal records and support processes
3. Consent to Be Contacted
By voluntarily providing your contact information, you expressly consent to:
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Being contacted for follow-up questions or clarification regarding your feedback
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Receiving optional updates about the feedback you submitted
If you do not wish to be contacted, leave the contact fields blank or inform us via email.
You may withdraw your consent at any time by contacting us at:
tuahtejamlk@gmail.com
4. Compliance with Malaysia's Personal Data Protection Act (PDPA)
VisitMelaka.ai is committed to ensuring that all personal data collected through the Feedback Form is handled in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This means:
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Your personal data will be processed fairly, securely, and lawfully
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Data will only be used for the purposes stated in this Privacy Policy
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You have the right to access, correct, or request deletion of your data
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We will not disclose or transfer your personal data to any third party without your consent, unless required by law
We adopt reasonable administrative and technical safeguards to comply with PDPA requirements and to protect your personal information against loss, misuse, unauthorized access, or disclosure.
5. Legal Basis for Processing
We process personal data on the basis of:
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Your consent (when you provide personal information voluntarily)
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Legitimate interests (to improve the App and respond to user concerns)
6. Information Sharing and Disclosure
We do not sell or rent personal information.
We may share information only with:
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Trusted service providers who assist in app analytics, hosting, or support
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Internal teams for troubleshooting and product improvements
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Authorities, if required by Malaysian law or legal processes
We retain feedback data only for as long as necessary to:
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Address and resolve the feedback
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Enhance product features
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Meet legal and internal policy requirements
You may request deletion of your data at any time.
We use appropriate technical and organizational measures to safeguard your information. However, no method of online transmission or storage is completely secure.
9. Your Rights Under PDPA
Under the Personal Data Protection Act 2010, you may:
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Request access to your personal data
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Request correction of inaccurate information
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Withdraw consent for processing or communication
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Request deletion of your personal data
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Restrict processing of your personal data where applicable
To exercise these rights, contact:
tuahtejamlk@gmail.com
The feedback form is not intended for children under 13 (or the age required by local laws). We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be reflected in the App with a new "Last Updated" date. Continued use of the feedback form indicates acceptance of updated terms.
For questions or requests regarding this Privacy Policy, please contact:
VisitMelaka.ai Support Team
Email: tuahtejamlk@gmail.com